AfriBank, one of Nigeria's largest commercial banks, faced a formidable challenge: deliver mandatory anti-money laundering (AML) and data protection training to 12,000 employees across 200 branches in just six weeks.
The challenge
Previous training rollouts used in-person workshops that took months to complete and cost millions in logistics. With a regulatory deadline looming, AfriBank needed a faster, more scalable solution.
Key requirements included: multilingual content (English, French, Portuguese), offline access for branches with poor connectivity, progress tracking for compliance reporting, and role-specific learning paths.
The solution
AfriBank deployed Questence with the following configuration:
- A dedicated multi-tenant portal for AfriBank with white-label branding
- Role-based learning paths for tellers, managers, compliance officers, and executives
- Offline-first delivery — courses pre-loaded on branch tablets
- Real-time compliance dashboards for the CCO and board
- Automated certification upon completion with expiry tracking
The results
The rollout was completed in five weeks and two days — ahead of schedule. Key metrics:
- 12,000 employees completed training (100% target)
- Average course completion time: 4.2 hours per employee
- Pass rate on assessments: 94%
- Cost savings: 70% vs in-person training
- Regulatory compliance achieved with zero findings
"Questence didn't just help us meet our regulatory deadline. They fundamentally changed how we think about training at scale." — AfriBank CLO